Lucent Essence | Men Cologne

FREE Shipping On +3 Orders

SALE: BUY 2 GET 1 FREE

Similar to your Designer Scents. Crafted by the Gods.

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-=-Privacy Policy-=-

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1. What Information We Collect

When you interact with our store, we may collect the following:

Contact Information: Name, email, phone number, shipping and billing addresses
Order Information: Products purchased, payment confirmation, and order history
Account Information (if created): Username, password, loyalty points, referrals, reviews
Device/Usage Data: IP address, browser type, cookies, pages visited, and interaction history
Payment Information: Collected securely via Shopify Payments or third-party processors

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Send order and shipping updates
Provide customer support
Improve our website and customer experience
Send promotional emails or texts (if you opt in)
Prevent fraud and secure your account

3. Marketing Preferences

If you subscribe to our newsletter or SMS updates, we may send:

Product launches
Promotions and discount codes
Cart reminders
You can unsubscribe anytime via the link in our emails or by contacting us directly.

4. Sharing Your Information

We may share your data with:

Shopify (our e-commerce platform)
Payment processors (e.g., PayPal, Shopify Payments)
Shipping carriers (e.g., Canada Post, UPS)
Marketing and support tools (e.g., email, SMS apps)
We do not sell your personal information.

5. Children’s Privacy

Our store is not intended for children under 16. We do not knowingly collect data from minors.

6. Your Rights

Depending on your location, you may have the right to:

Access or correct your information
Request deletion of your data
Withdraw marketing consent
Request a copy of your personal data
To make a request, email us at info.lucentessence@gmail.com

7. International Data Transfers

Your data may be stored and processed in other countries (e.g., via Shopify). We follow legal safeguards for international transfers.

8. Data Retention & Security

We keep your data as long as needed to fulfill orders or comply with legal obligations. We use Shopify's industry-standard security practices, but no system is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy. The latest version will always be posted here.

12. Contact Us

Have questions or requests? Reach out to us:
Email: info.lucentessence@gmail.com

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-=-Terms & Conditions-=-

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1. Use of Our Website

By using our website, you agree to:

Provide accurate account and order information
Not use the site for any illegal or unauthorized purpose
Follow all applicable laws and regulations

We reserve the right to refuse service to anyone at any time for any reason.

2. Pricing & Product Availability

All prices are listed in [USD or CAD]
Prices and availability may change without notice
We do our best to describe products accurately, but cannot guarantee exact accuracy in appearance or performance

3. Orders & Payments

Orders are processed securely via Shopify Payments, PayPal, or other supported gateways
You must provide valid billing and shipping details to complete your order
We reserve the right to cancel or limit quantities on any order

4. Shipping & Delivery

Orders are shipped from CANADA, VANCOUVER.
Estimated delivery times are provided at checkout but may vary
Lucent is not responsible for delivery delays caused by carriers or customs

5. Returns & Refunds

14-day return policy for refunds
30-day window for store credit/exchange only
For full return eligibility, items must be only Sprayed 1-5 times MAX, and the bottle should be nearly full and in resale condition.
Shipping costs are non-refundable unless the return is due to our error
Contact info.lucentessence@gmail.com

before sending back any items

6. Promotions & Discount Codes

Promotions and codes cannot be combined unless stated
Lucent reserves the right to modify or cancel offers at any time

7. Intellectual Property

All content on this site—including product images, logos, and written material—is the property of Lucent and may not be used or reproduced without permission.

8. Account Responsibility

If you create an account:

You’re responsible for keeping your login information confidential
You agree to notify us of any unauthorized use of your account
Lucent is not liable for any loss or damage resulting from your failure to protect your credentials.

9. Limitation of Liability

Lucent is not liable for any:

Indirect, incidental, or consequential damages
Loss of profits, data, or business due to use of our products or site
Errors or inaccuracies in product listings or third-party apps

10. Third-Party Services

We may use third-party tools and apps to improve your shopping experience (e.g., email marketing, analytics, SMS tools). These services operate under their own privacy policies and terms.

11. Governing Law